Ensuring Quality Care

Ensuring High Quality Care Through Continuous Improvement

At Hospice of Southern Maine, we strive for excellence in all that we do and have an active quality assessment and performance improvement (QAPI) program to monitor the quality of care we provide. We collect data related to assessment and management of patient symptoms and family satisfaction with the care we provided. All of this information is used to identify areas for action and improvement.

Healthcare professionals practicing medical procedures on a mannequin patient during a training session.

How Do We Compare?

Curious about how Hospice of Southern Maine compares with other hospices in the area? Medicare's Care Compare website shows you how we compare with other agencies and national benchmarks for family satisfaction, managing pain, treating symptoms, and much more.

Hospice of Southern Maine is the only hospice agency in Maine to receive the prestigious Hospice Honors Elite Award. This award recognizes agencies that continuously provide the highest level of quality care as measured from the caregiver's point of view. It acknowledges the highest performing agencies by analyzing the performance of the CAHPS hospice survey satisfaction measures.

HOSPICE HONORS elite 2022 Award Recipient logo in black, pink, and black font.

Hospice CAHPS Survey

Hospice Consumer Assessment of Healthcare Providers and Systems (CAHPS) information is derived from patient primary caregiver surveys rating hospice care experiences.

Bar graph comparing CAHPS Care Results from three sources: HSM, CMS National, and Maine, across seven categories. HSM scores generally higher than the other two. Categories include Communication with Family, Getting Timely Help, Treating Patient with Respect, Emotional & Spiritual Support, Help for Pain & Symptoms, Training Family to Care for Patient, Ratings 9 & 10 out of 10, and Willing to Recommend. Data from January 2021 to December 2022.

Hospice Item Set

Hospice Item Set (HIS) information is from a set of data elements from admission and discharge records used to calculate quality measures.

Bar chart comparing hospice item set care results from HSM, CMS National, and Maine across eight categories, with a report period from January to December 2022.