Ensuring High Quality Care Through Continuous Improvement

At Hospice of Southern Maine, we strive for excellence in all that we do and have an active quality assessment and performance improvement (QAPI) program to monitor the quality of care we provide. We conduct surveys of our customers - families, physicians, hospitals and nursing homes - and collect outcomes data related to assessment and management of patient symptoms. All of this information is used to identify potential improvement plans. 

How do we compare to other hospices?

In 2017, the Centers for Medicare & Medicaid Services (CMS) launched a new Hospice Compare website. This website can assist individuals in making decisions about hospice agencies through comparison with national quality data about family satisfaction, patient preferences, and managing pain and treating symptoms. 

 

This year, we were the only hospice agency in Maine to receive the prestigious 2022 Hospice Honors Elite Award. This award recognizes agencies that continuously provide the highest level of quality care as measured from the caregiver's point of view. It acknowledges the highest performing agencies by analyzing the performance of the CAHPS hospice survey satisfaction measures.

 

Hospice CAHPS Survey

Hospice Consumer Assessment of Healthcare Providers and Systems (CAHPS) information is derived from patient primary caregiver surveys rating hospice care experiences.

(Reporting Period: January-December 2019 and July 2020-June 2021)

Hospice Item Set

Hospice Item Set (HIS) information is from a set of data elements from admission and discharge records used to calculate quality measures.

(Reporting Period: July 2020-March 2021)

From Our Patients & Their Families

"We cannot begin to express our appreciation for all the warmth, compassion, gentleness and caring which you so patiently and lovingly poured into our mother's life and into ours. You gave us strength and courage... and, yes, even joy... as we walked with her to the end of this life." More...

 

Click to see how Hospice of Southern Maine compares: